internet regulation event in DC


Internet Regulation in 2020
Keck Center, Room 100 * Washington, D.C. * October 17, 2014
8:00am            Registration
8:30am            Welcome and Introduction
Stuart Benjamin, Douglas B. Maggs Professor of Law and Faculty Co-Director, Center for Innovation Policy, Duke Law School
Arti Rai, Elvin R. Latty Professor of Law and Faculty Co-Director, Center for Innovation Policy, Duke Law School
8:40am            Keynote Address
                        Vinton G. Cerf, Vice President and Chief Internet Evangelist, Google, Inc.
9:40am            Operation and Engineering
What are the most significant realistic changes in network architecture, capacity, and connectivity by 2020? In what ways might these developments be affected, perhaps even precluded, by regulatory policy? In what ways might these developments in turn affect regulatory policy? What are the costs and benefits of these developments and their possible regulation?
Panelists:
Tim Berners-Lee, 3Com Founders Professor of Engineering, MIT; Professor, University of Southampton (UK); Director, World Wide Web Consortium; Director, World Wide Web Foundation
KC Claffy, Director, Center for Applied Internet Data Analysis (CAIDA)
Henning Schulzrinne, Julian Clarence Levi Professor of Mathematical Methods and Computer Science, Columbia University; Technology Advisor, Federal Communications Commission
Daniel Weitzner, Principal Research Scientist & Director of the Computer Science and Artificial Intelligence Laboratory (CSAIL) Decentralized Information Group, MIT
Moderator: Arti Rai
11:25am          Industry Structure and Business Models
Beyond the current pending mergers, what changes to the business of data delivery over the Internet are important and reasonably likely by 2020? What new categories of providers might arise, and which might diminish, with what consequences? How will these developments affect, and be affected by, regulatory policy? What are the costs and benefits of these developments and their possible regulation?
Panelists:
Paul de Sa, Senior Analyst, Bernstein Research
Sharon Gillett, Principal Technology Policy Strategist, Microsoft Corporation
William Lehr, Economist, CSAIL, Massachusetts Institute of Technology
Moderator:James Speta, Class of 1940 Research Professor of Law, Northwestern Law School
12:35pm          Lunch Break
1:50pm            Address: “The Relationship Between Law and Competition: A New FCC Perspective
Jonathan Sallet, General Counsel, Federal Communications Commission
2:30pm            Regulatory Approaches
What metrics or modes of analysis should policymakers use to determine what sorts of regulatory decisions should be made in the near future, and which can and should await future developments? How should policymakers balance regulatory certainty and flexibility in a manner that allows innovation to advance effectively and minimizes administrative costs and delays?
Panelists:
Ruth Milkman, Chief of Staff, Federal Communications Commission
Jonathan Nuechterlein, General Counsel, Federal Trade Commission
Howard Shelanski, Administrator, Office of Information and Regulatory Affairs, Office of Management and Budget of the Executive Office of the President of the United States
Moderator: Stuart Benjamin
3:40pm            Reception
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Eyes on the fair use prize: TV news clip service is fair

Fox News Network, LLC v. TVEyes, Inc, No. 13 Civ. 5315 (S.D.N.Y. Sept. 9, 2014)
See if you can tell how this case will come out from reading a chunk of the first sentence: TVEyes “monitors and records all content broadcast by more than 1,400 television and radio stations twenty-four hours per day, seven days per week, and transforms the content into a searchable database for its subscribers.”  Subscribers use search terms to find out “when, where, and how those search terms have been used, and obtain transcripts and video clips of the portions of the television show that used the search term.  TVEyes serves a world that is as much interested in what the television commentators say, as in the news they report.”  Fox sued.
The court found that, with the exception of certain features, TVEyes was entitled to summary judgment on its fair use defense.  The court also declined to keep any material on which it relied confidential.  “The interest of the public in the full basis of the fair use defense outweighs any interest in confidentiality.”
TVEyes’ subscribers use the service to track news coverage of particular events.  TVEyes is available only to businesses (or similar entities), not to the public. Subscribers include the United States Army and Marines, the White House, “numerous members” of the United States Congress, the Department of Defense, the United States House Committee on the Budget, the Associated Press, MSNBC, Reuters, the American Red Cross, AARP, Bloomberg, Cantor Fitzgerald, Goldman Sachs, ABC Television Group, CBS Television Network, the Association of Trial Lawyers, the judge’s former law firm Stroock & Stroock & Lavan, and local and state police departments. 
What do they do with this service?  “[P]olice departments use TVEyes to track television coverage of public safety messages across different stations and locations, and to adjust outreach efforts accordingly.”  Without TVEyes, the only way the police departments could do that would be to have individuals watching every news program 24/7, taking notes.  “An Internet search of a recent amber alert for a missing child, for example, would not yield the same results as would a TVEyes search result, because using the internet search results would provide only the segments of content that the television networks made available to the Internet.”  TVEyes, by contrast, is reliable and authoritative.
Subscribers have Watch List Pages, which monitor the subscriber’s chosen keywords and terms and organize search results by day (for 32 days).  A user can also run a Google News search on the Watch List Page for comparison.  Subscribers can tabulate a term’s use in a customized time period and compare its relative frequency to other terms.  They can set up email alerts and be notified 1-5 minutes after the keyword or term is mentioned on any of the 1,400 television and radio stations TVEyes monitors.  Subscribers get “a thumbnail image of the show, a snippet of transcript, and a short video clip beginning 14 seconds before the word was used.” 
Subscribers who click on a link showing how many times a term was mentioned on a particular day get a Results List Page, which displays each mention of the keyword or term in reverse chronological order, with a portion of transcript highlighting the keyword and a thumbnail image of the particular show that used the term. Clicking the thumbnail makes the short video clip play alongside the transcript on the Transcript Page, beginning 14 seconds before the keyword is mentioned.  The Transcript page provides program title, day/time of the clip, a transcript, the name and location of the channel, Nielsen Ratings data for the clip, the publicity value of the clip according to data from a television research company, and an address for the website of the channel that features the program or for the program itself if it exists.
TVEyes also creates pages that present the data in different ways: The Media Stats page provides a graphic showing the number of times a term has been mentioned over a given time period.
The Marketshare page displays a “heatmap” graphic that shows the geographic locations where the term is most used, and the frequency of the mentions. The Broadcast Network page generates a pie chart depicting the breakdown of broadcast stations on which the watch term was used. TVEyes also features a Power Search tool that allows users to run ad-hoc keyword search queries; clicking the thumbnail image will bring the user to the clip’s corresponding transcript page. Subscribers also can organize searches according to dates and times, by broadcast. The “Date and Time Search” feature enables subscribers to play a video clip starting at a specific time and date on a specific television station, rather than entering a search term.
As for subscribers, they can save and download an unlimited number of clips.  But the clips can only be ten minutes, and most are under two minutes.  A subscriber can email a link to the clip from the TVEyes website to anyone, whether or not they’re a subscriber.  Of course, once the user has downloaded a clip, she can share it with anyone (a result the court rather puzzlingly describes as the ability to share the clip or a link to it “on any and all social media platforms and by email”); links also go to TVEyes’ website and allow recipients to watch the video in HD.  After 32 days, the clip disappears from TVEyes unless saved or downloaded by a user.
All subscribers must sign a contract limiting use of clips to internal purposes, and a notice reminding users of the limits appears with every download.  When people ask how to get rights to post clips publicly, TVEyes refers them to the broadcaster.  It recently added a feature to block users from trying to play more than 25 minutes of sequential content from a single station.
Subscribers pay $500/month, more than the cost of cable service, earning TVEyes more than $8 million in revenue in 2013.  Its marketing touts users’ ability to “watch live TV, 24/7;” “monitor Breaking News;” “download unlimited clips” of television programming in HD; play unlimited clips from television broadcasts, “email unlimited clips to unlimited recipients”; “post an unlimited number of clips” to social media; and enjoy “unlimited storage [of clips] on TVEyes servers,” which gives it advantages over “the traditional clipping services.”  TVEyes also advertises that subscribers can edit unlimited radio and television clips and download edited clips. It states that Media Snapshot feature “allows you to watch live-streams of everything we are recording. This is great for Crisis Communications, monitoring Breaking News, as well as for Press Conferences.”
Fox spends a lot on producing news.  It makes about 16% of its television broadcast content available online, “and is concerned that a broader dissemination beyond that will result in a weakening of its viewer-base or create a substitute for viewing Fox News on television cable and satellite.” Its online clips show up within an hour of airing, but they don’t show exactly what aired—the news ticker is absent, and sometimes the clips are “corrected” versions of stories rather than the aired version. 
Monetization: Fox shows pre-reel ads before clips on its sites to make money, and also lets visitors search its video clips by keywod and share links to video (by copying and pasting) on social media. Visitors can’t download clips.  Fox further licenses third party websites, including Yahoo!, Hulu, and YouTube, to host video clips, for about $1 million in the past three years. “Fox News licensees must covenant that they will not show the clips in a way that is derogatory or critical of Fox News.”  (Insert your own joke about that.)  In addition, Fox distributes clips through its clip licensing agent, ITN Source, which allows companies and governmental organizations to use over 80,000 Fox clips in many ways, including posting them on a website “or social media platform” or to create digital archives.  This has made Fox about $2 million in licensing fees.  ITN’s partner Executive Interviews markets copies of video clips to Fox guests. However, the vast majority of Fox News revenues comes from cable fees. 
Here, Fox didn’t dispute TVEyes’ use of its broadcasts to create an analytical database. Instead, it sued over TVEyes’ provision of subscribers with video clips.
The use was transformative.  “Transformation almost always occurs when the new work
does something more than repackage or republish the original copyrighted work.’”  Authors Guild, Inc. v. HathiTrust, 755 F.3d 87 (2d Cir. 2014).  And transformation can occur without physical alterations to the original. Swatch Group Mgmt. Servs. v. Bloomberg LP, 2014 WL 2219162 (2d Cir. May 30, 2014). 
Against HathiTrustand Authors Guild v. Google, Fox pointed to Nihon Keizai Shimbun, inc. v. Comline Business Data, Inc., 166 F.3d 65 (2d Cir. 1999) (ruling that abstracts and rough translations of Japanese copyrighted content were not transformative), Infinity Broadcast Corp. v. Kirkwood, 150 F.3d 104 (2d Cir. 1998) (allowing dial-in subscribers to listen to live radio over the phone wasn’t fair use), and Associated Press v. Meltwater US Holdings, Inc., 931 F. Supp. 2d 537 (S.D.N.Y. 2013) (news monitoring service that downloaded articles from the internet and allowed keyword searching was not transformative because it “uses its computer programs to automatically capture and republish designated segments of text from news articles, without adding any commentary or insight in its New Reports.”). 
Meltwater was the only case in which the defendants weren’t just “copying the plaintiff s work and then selling it for the very same purpose as plaintiff,” a quintessential infringement situation that shed little light on the present dispute.  Meltwateracknowledged that allowing users “to sift through the deluge of data available through the Internet and to direct them to the original source … would appear to be a transformative purpose.” But Meltwater didn’t offer “evidence that Meltwater News customers actually use[d] its service to improve their access to the underlying news stories that are excerpted in its news feed,” and thus failed to show that its service was actually used by subscribers for research or to transform the original news story into a datapoint that told a broader story about the overall news reporting industry.  
TVEyes was different, because video was different:  Print is “fixed in form” and readily available from publishing sources and archives.  A clipping service thus “provides essentially the same service as could be provided by the content provider itself.” But TVEyes’ search results provide a combination of visuals and text in a way that makes the commentary in the clips news itself.  “The focus of certain programs and talk shows on President Obama’s recent golf vacation, for example, was as much the news as the beheading of an American reporter.” In addition, the actual images and sounds “are as important as the news information itself –the tone of voice, arch of an eyebrow, or upturn of a lip can color the entire story, powerfully modifying the content.”  TVEyes’ indexing and collection of video allows subscribers to do more than categorize content—it allows them access to “information [that] may be just as valuable to [subscribers] as the [content], since a speaker’s demeanor, tone, and cadence can often elucidate his or her true beliefs far beyond what a stale transcript or summary can show” (Swatch).  So, “[u]nlike the indexing and excerpting of news articles, where the printed word conveys the same meaning no matter the forum or medium in which it is viewed, the service provided by TVEyes is transformative.”
And none of that was really necessary to the next step, since it’s also true of text: “By indexing and excerpting all content appearing in television, every hour of the day and every day of the week, month, and year, TVEyes provides a service that no content provider provides.” By its nature, TVEyes doesn’t report on the news. It gives subscribers access to how the news is reported.  Meltwater, by contrast, “aggregated content already available to the individual user who was willing to perform enough searches and cull enough results on the Internet.”  (So would the individual user infringe?  Unless the individual user’s purpose there is the same as the content provider’s, which seems implausible, the individual user also has a different purpose than the source, and that wouldn’t change when a third party helped.)  TVEyes was the only source for a database of everything that TV channels broadcast 24/7.  It wasn’t all on the internet.  TVEyes brought it together made it searchable.  “That, in and of itself, makes TVEyes’ purpose transformative  and different in kind from Meltwater’s, which simply amalgamated extant content that a dedicated researcher could piece together with enough time, effort, and Internet searches.”  (These attempts to distinguish Meltwater are strained, but then Meltwater didn’t have the benefit of HathiTrust.)
Plus, the clips were important to provide “the full spectrum of information identified by an index, for the excerpt discloses, not only what was said, but also how it was said, with subtext body language, tone of voice, and facial expression –all crucial aspects of the presentation of, and commentary on, the news.”  Fox contended that a TVEyes subscriber could watch sequential 10-minute clips end to end, seeing all of Fox’s programs 2-5 minutes after airing.  This was unrealistic, given the cost and trouble. 
Ultimately, TVEyes’ search engine and display of result clips was transformative, serving a new and different function from the original. TVEyes’ message, “‘this is what they said’ -is a very different message from [Fox News’] –‘this is what you should [know or] believe’” (Swatch).  TVEyes’ evidence that its subscribers used the service for “research, criticism, and comment,” was undisputed, and these purposes are favored explicitly in §107’s preamble, making them weigh in favor of fair use.
I’m going to rush past what you all know about the effect of TVEyes’ commerciality, the nature of the work (greater scope for fair use because the news is factual), and the amount taken (no more than necessary for the purpose, since its value and reliability depends on being all-inclusive), given the transformativeness finding.  The court still said the third factor didn’t weigh for either side, though it seems that means “helps TVEyes,” “since ‘the extent of permissible copying varies with the purpose and character of the use,’ and TVEyes’ service requires complete copying twenty-four hours a day, seven days a week.”
Market harm must come from substitution, not from transformative markets.  Fox argued that TVEyes’ service decreased the per-subscriber fees advertisers, cable providers, and satellite providers were willing to pay by allowing people to watch copies on TVEyes.  But that assumed substitution, and the facts contradicted this speculation.
While the 19 programs in suit were available, only 560 clips were played, with an average length of play of 53.4 seconds and a maximum of 362 seconds or just over 6 minutes. “85.5% of the clips that were played were played for less than one minute; 76% were played for less than 30 seconds; and 51% were played for less than 10 seconds.” One program wasn’t excerpted at all.  TVEyes’ general statistics were consistent with these specifics:
From 2003 to 2014, only 5.6% of all TVEyes users have ever seen any Fox News content on TVEyes. Between March 31, 2003 and December 31, 2013, in only three instances did a TVEyes subscriber access 30 minutes or more of any sequential content on FNC, and no TVEyes subscriber ever accessed any sequential content on FBN. Not one of the works in suit was ever accessed to watch clips sequentially.
Thus Fox failed to show that TVEyes caused, or was likely to cause, any adverse effect to Fox News’ revenues or income from advertisers or cable or satellite providers.  More generally, in a typical month, “fewer than 1% of TVEyes’ users play a video clip that resulted from a keyword search of its watch terms.”  They play clips on average for 41 seconds, with a median duration of 12 seconds.  “95% of all video clips played on TVEyes are three minutes or shorter; 91% are two minutes or shorter; and 82% are a minute or shorter. Fewer than .08% of clips are ever played for the maximum clip time of ten minutes.”  Moreover, most clips come from keyword search; “fewer than 5.5% of all plays originate from a Date and Time Search.”   “No reasonable juror could find that people are using TVEyes as a substitute for watching Fox News broadcasts on television. There is no history of any such use, and there is no realistic danger of any potential harm to the overall market of television watching from an ‘unrestricted and widespread conduct of the sort engaged in by defendant.’”
What about the derivative market for video clips with YouTube, ITN Source, etc.?  Fox couldn’t show any lost customers from Executive Interviews (the closest match).  And its entire revenue over one year was $212,145 from syndication partners and $246,875 from clip licensing, “a very small fraction of its overall revenue.”  Given this small possible impact, any cognizable harm was outweighed by the public benefit of TVEyes’ service.
Turning to that public benefit: “Without TVEyes, there is no other way to sift through more than 27,000 hours of programming broadcast on television daily, most of which is not available online or anywhere else, to track and discover information.”  Subscribers use the service to “comment on and criticize broadcast news channels”:
Government bodies use it to monitor the accuracy of facts reported by the media so they can make timely corrections when necessary. Political campaigns use it to monitor political advertising and appearances of candidates in election years.  Financial firms use it to track and archive public statements made by their employees for regulatory compliance.  The White House uses TVEyes to evaluate news stories and give feedback to the press corps.  The United States Army uses TVEyes to track media coverage of military operations in remote locations, to ensure national security and the safety of American troops.  Journalists use TVEyes to research, report on, compare, and criticize broadcast news coverage.  Elected officials use TVEyes to confirm the accuracy of information reported on the news and seek timely corrections of misinformation.
This provided substantial benefit to the public.  Subject to possible exceptions discussed below, “this factor does not weigh against a finding of fair use, especially when the de minimis nature of any possible competition is considered in comparison to the substantial public service TVEyes provides.”  
Weighing the factors, TVEyes’ service had an entirely different purpose and function than the original broadcasts. “TVEyes captures and indexes broadcasts that otherwise would be largely unavailable once they aired.”  (Preservation as transformative purpose!)  Users’ purposes were also different: “monitoring television is simply not the same as watching it.” 
However, TVEyes didn’t receive summary judgment on all parts of its service.  For the portion of the service that allowed subscribers to save, archive, download, email, and share clips of television programs, the parties didn’t provide sufficient evidence showing these features’ relationship to the transformative purpose of indexing and providing clips and snippets, or instead “threatening to Fox News’ derivative businesses.”  Nor were the parties entitled to summary judgment on “whether the date and time search function was integral to the transformative purpose of TVEyes.  “While the evidence shows that this feature does not pose any threat of market harm to Fox News, the record fails to show that it is crucial or integral to TVEyes’ transformative purpose.”  (Feature by feature fair use litigation has the potential to get pretty ugly.)
The court then dismissed Fox’s hot news misappropriation claim.  Is there any extra element here that would allow it to survive §301 preemption?  Fox argued that the extra element was the free riding, as in INS v. AP. But for these purposes, the term “free-riding” means “taking material that has been acquired by complainant as the result of organization and the expenditure of labor, skill, and money, and which is salable by complainant for money, and … appropriating it and selling it as the [defendant’s] own …” (Barclays Capital, Inc. v. Theflyonthewall.com, Inc., 650 F.3d 876 (2d Cir. 2011)).
Barclays found a similar claim preempted.  There, the aggregator defendants weren’t free riding, but collating and disseminating information: plaintiff and others’ financial recommendations, which were news, and attributing the recommendations to their sources. “Similarly, TVEyes is not a valuable service because its subscribers credit it as a reliable news outlet, it is valuable because it reports what the news outlets and commentators are saying and therefore does not ‘scoop’ or free-ride on the news services.”  (Still have no idea what the extra element could be for hot news, but ok.)
A generalized state law misappropriation claim also failed. Such a claim must be “grounded in either deception or appropriation of the exclusive property of the plaintiff.” Thus, it was preempted by §301.  Fox argued that bad faith was an extra element, but it’s not, since bad faith alters the action’s scope but not its nature.

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"German Quality" could mislead as to German origin

Marty v. Anheuser-Busch Companies, LLC, — F. Supp. 2d —-, 2014 WL 4388415, No. 13–23656 (S.D. Fla. Sept. 5, 2014) (magistrate judge)
AB brews Beck’s Beer, which originated from and was brewed in Germany from 1873 until 2012 when AB began brewing Beck’s in St. Louis, Missouri.  Plaintiffs, Florida, New York, and California consumers, bought Beck’s allegedly in reliance on misrepresentations of Beck’s German origin. 
The judge ruled that a reasonable consumer could have been deceived by AB’s representations. The complaint alleged that the marketing touted Beck’s as “Originated in Germany” with “German Quality” while “Brewed Under the German Purity Law of 1516.”  However, there’s a “Product of USA, Brauerei Beck & Co., St. Louis, MO” statement on the label as well as “BRAUEREI BECK & CO., BECK’S © BEER, ST. LOUIS, MO” on the bottom of the carton.

At AB’s invitation, the court examined demonstrative samples of 12-ounce bottles and cans.  The judge found that the “Product of USA” disclaimer as printed on the actual cans and bottles themselves was difficult to read.  It could be obscured by overhead lighting “because the disclaimer is printed in a white font against a shiny, metallic silver background.”  However, the “Product of USA” disclaimer printed on the label appearing on AB’s Alcohol and Tobacco Tax and Trade Bureau (TTB) certification for Beck’s was visible at any angle: the words were printed on a gray, matte background. There was thus a “discernable difference in legibility” between the disclaimer on the actual product and the disclaimer approved by the TTB. More importantly, the disclaimer was blocked by the carton.  Consumers would have to open cartons/lift bottles from a six-pack to see it.  “A reasonable consumer is not required to open a carton or remove a product from its outer packaging in order to ascertain whether representations made on the face of the packaging are misleading” (citing Williams v. Gerber Prods. Co., 552 F.3d 934, 939 (9th Cir. 2008)).
In addition, “BRAUEREI BECK & CO., BECK’S © BEER, ST. LOUIS, MO” might not be sufficiently descriptive to alert a reasonable consumer as to the location where Beck’s is brewed. Nothing says that Beck’s is brewed in Missouri, and anyway it was underneath the carton.  “A reasonable consumer may not necessarily look at the underside of the carton in deciding whether to purchase a product.”
AB argued that “Brewed under the German Purity Law of 1516” was true because “German Purity Law has nothing to do with place of production or source of ingredients. This law simply concerns the type of ingredients used to brew beer (water, hops, barley, and yeast).”  However, plaintiffs alleged that AB violated the German Purity Law because that law allowed onlybarley, hops and water in beer, and Beck’s contained yeast and other ingredients and additives. This couldn’t be resolved on a motion to dismiss.  More importantly, even if the statement were true, “a reasonable consumer may not know what compliance with the German Purity Law means.”  A reasonable consumer could be misled, especially in conjunction with other statements on the carton; an alleged overall marketing campaing to maintain a German brand identity; and Beck’s German heritage, including 139 years of being brewed in Germany.
The court also determined that “German Quality” was not mere puffery as a matter of law, if it contributed to the deceptive context of the packaging as a whole.
Then, AB argued that it was eligible for safe harbor protection from consumer claims because the TTB approved the labels. Florida law provides that FDUTPA does not apply to “[a]n act or practice required or specifically permitted by federal or state law,” New York has a similar provision, and California doesn’t expressly have a safe harbor but implies its existence.  A defendant bears the burden of establishing a safe harbor. While the TTB approved the labels, plaintiffs alleged that part of the label including “Product of the USA” wasn’t visible at the time of purchase.  Thus, AB didn’t show entitlement to the safe harbor. 
Also, the claims here weren’t based on the labels approved by the TTB, but rather on representations on cartons and other representations and omissions. True, there was some overlap between the TTB-approved labels and the statements on Beck’s cartons, but the fact that the key disclosure on the TTB-approved labels wasn’t visible until after purchase was important, as was the ready legibility of the disclaimer on the TTB certificate compared to on the actual bottles.  Plus, the carton prominently displayed “German Quality,” which was not contained in the TTB approved labels.
The court then accepted plaintiffs’ price premium theory of harm, even though AB doesn’t sell directly to consumers and doesn’t set prices.  The complaint that alleged that consumers were willing to pay, and did pay, a premium for high quality, imported beer.
The court also declined to dismiss unjust enrichment claims. While some cases say California doesn’t recognize an independent unjust enrichment case of action, others do, and unjust enrichment could be an available theory if plaintiffs lacked a remedy at law; at least pleading in the alternative was acceptable. The price premium theory also precluded AB’s argument that plaintiffs received the benefit of their bargain by paying for and receiving Beck’s.
Then the court found that plaintiffs lacked standing to seek injunctive relief because they didn’t plead they were likely to buy Beck’s again if it were appropriately labeled.  The court responded to policy concerns (this precludes an order stopping false advertising in consumer protection cases) by reasoning that (1) Article III trumps policy, and (2) it’s possible to plead entitlement to injunctive relief in consumer protection cases by pleading willingness to buy the product again if the false advertising stops.
Comment: I don’t really know why such willingness is enough to count for Article III standing if the threat of future injury has to be “real and immediate—as opposed to a merely conjectural or hypothetical.”  (As the court even says, “The permissive word ‘may’ seems at odds with Supreme Court precedent which requires a real and immediate threat of future injury.”)  What’s the injury?  Not being able to buy Beck’s at an acceptable price?  I think you have to bite the bullet and say yes, no injunctions in consumer protection cases if you follow this reasoning.  (However, I don’t know why, having demonstrated standing for damages, a class representative couldn’t ask for injunctive relief on behalf of the still-deceived members of the class who do indeed have standing even under this limited interpretation; the court here said that at least one named plaintiff has to have standing, but I don’t see why standing for one remedy wouldn’t be enough.)  The court would, however, allow an amended complaint, which could test the theory that plaintiffs could plead that they’d be willing to buy properly labeled Beck’s (which, by their harm theory, would be cheaper Beck’s).

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Jotwell post: Seeing Like a Copyright Lawyer

My review of Shyamkrishna Balganesh, Irina D. Manta, & Tess Wilkinson‐Ryan, Judging Similarity, 100 Iowa L. Rev. (forthcoming 2014). Kate Klonick, Comparing Apples to Applejacks: Cognitive Science Concepts of Similarity Judgment and Derivative Works, 64 J. Copyright Soc’y USA 365 (2013), and Kate Klonick, Comparing Apples to Applejacks: Cognitive Science Concepts of Similarity Judgment and Derivative Works, 64 J. Copyright Soc’y USA 365 (2013).

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Careers in Copyright event in DC

Careers in Copyright: A Panel Discussion and Networking Reception
The Washington, DC Chapter of the Copyright Society of the United States will be holding a copyright career panel and networking event, on September 18, 2014 from 6pm to 8:30 pm in the Faculty Conference Center of The George Washington University Law School.  A career in copyright law provides opportunities to practice in a number of industries that have become integral to our lives.  Copyright attorneys work in areas such as film, television, music, media, and in government.  Many attorneys and students who wish to practice in these areas want to know two things: what are my options and how do I get there?  Please join us for a panel discussion with a diverse and distinguished group in the public and private sectors to answer those very questions.  A reception with light snacks and refreshments will follow.
Date: Thursday, September 18
Time: 6:00 pm – 8:30 pm
Location: Faculty Conference Center – Burns 505, The George Washington University Law School, 716 20th Street, NW
Cost: Free
Our distinguished panel:
Troy Dow, Vice President and Counsel at Walt Disney
Alec Rosenberg, Partner, Arent Fox
Danielle M. Aguirre, SVP, Business and Legal Affairs, National Music Publishers’ Association
Kevin Amer, Counsel for the Office Policy and International Affairs at the U.S. Copyright Office
Rick Marshall, Attorney-Advisor for the Office of General Counsel at the U.S. Copyright Office
Ann Chaitovitz, Attorney-Advisor for the Office of Policy and International Affairs at the U.S. Patent and Trademark Office
Greg Olaniran, Partner at Mitchell Silberberg & Knupp LLP
Admission is free, but please register in advance on the Copyright Society’s website .  Students will also have an opportunity at the event to join the Copyright Society of the USA for $25 . 
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transformative work of the day, football edition

Also Jenny Holzer edition.  (Images from the EA maddengiferator, so perhaps all the real issues are on the Holzer side.)

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Reasonable psychologist would treat "must pay" dues as mandatory

In re APA Assessment Fee Litigation, — F.3d —-, 2014 WL 4377770, No. 13–7032 (Sept. 5, 2014)
The American Psychological Association (APA) is a national nonprofit organization representing clinical, research, and academic psychologists.  Members pay annual fees billed on a yearly “Membership Dues Statement.”  For some members, there was also a separate, “special assessment” fee on the dues statement. At all relevant times, the instructions informed affected members that they “MUST PAY” the special assessment. However, this assessment wasn’t a membership requirement.  Instead, it was an optional payment that funded the lobbying activities of an APA-affiliated organization (since as a 501(c)(3) the APA itself was restricted in its ability to lobby).
Several members sued, seeking to represent a class of members who paid the special assessment to maintain their membership, not knowing it was optional.  The district court dismissed all the claims, concluding that plaintiffs couldn’t have reasonably believed that the assessment fee was mandatory. The court of appeals reversed in part, though it still got rid of the California statutory consumer protection claims. (Not clear why the California plaintiff didn’t file in California; I believe the choice of law issue would have come out differently there, especially given the reason the court of appeals ultimately gives for choosing DC law.)
According to the complaint, APA leadership understood that many members wouldn’t want to pay to fund the lobbying organization (APAPO), so it misrepresented to clinician members that they were required to pay a special assessment fee that supported APAPO, even though the APA could not condition membership on payment of that fee without jeopardizing the organization’s § 501(c)(3) tax status. In 2009, the special assessment was $137 per person while regular APA dues were $238.
Plaintiffs’ complaint alleged unjust enrichment and violations of California’s UCL/FAL.  The district court reasoned that unjust enrichment was unavailable when an actual contract existed between the parties that covered the issue under dispute.  The APA bylaws and rules were such a contract. The district court rejected proposed amendments to add fraudulent inducement/recission claims, because it found there was no reasonable reliance on any misrepresentation.  It also dismissed the California claims on the ground that DC law applied.
For unjust enrichment, the parties agreed that the unjust enrichment law of the various potential jurisdictions was identical so choice of law analysis was unnecessary.  Under D.C. law, “[u]njust enrichment occurs when: (1) the plaintiff conferred a benefit on the defendant; (2) the defendant retains the benefit; and (3) under the circumstances, the defendant’s retention of the benefit is unjust.”
Unjust enrichment isn’t available when the parties have a contract governing the relevant relation, but if the contract is invalid or doesn’t cover the disputed issue, unjust enrichment can still apply. The district court thought that the APA bylaws and Association Rules covered this claim, but plaintiffs alleged that paying the special assessment “had no bearing on plaintiffs’ rights or obligations as APA members under the bylaws and rules.”  Defendants indeed allowed that nothing in the bylaws and rules permitted APA to terminate membership for nonpayment of the special assessment. If that’s so, paying the special assessment wasn’t part of the explicit contractual agreement between the APA and its members, but rather was extra-contractual.  This was actually a standard unjust enrichment pattern: defendants allegedly used misleading language to make plaintiffs overpay, and recovering overpayment of money not due is a core case for restitution.
Next, defendants argued that plaintiffs were fully aware of what the special assessment funded, and that they got what they paid for (lobbying).  But plaintiffs alleged that they didn’t have any interest in APAPO lobbying, and rather only paid because they were misled into thinking it was an APA membership precondition.  The fact that the lobbying services were ultimately delivered couldn’t make “just” the retention of the fees plaintiffs never desired to pay in the first place.
Finally, defendants argued that plaintiffs’ alleged reliance was unreasonable.  It wasn’t clear that DC law precluded recovery in cases of genuine but unreasonable mistake; the Restatement (Third) of Restitution and Unjust Enrichment says that, “[a]s in other cases of benefit conferred by mistake, the fact that the claimant may have acted negligently in making a mistaken payment is normally irrelevant to the analysis of the claim.”  Still, even assuming reasonable reliance was required, it was “amply” pled to survive a motion to dismiss. 
For example, the 2001 Membership Dues statement, appended to the motion to dismiss, had a line for “REGULAR APA DUES,” with a preprinted amount, $219. The “2001 Special Assessment” appeared in the next box, also with a preprinted amount, $110. The only other preprinted figure was $329, “SUBTOTAL DUES AND ASSESSMENTS.” Below that was a box labeled “VOLUNTARY CONTRIBUTIONS,” for several different things, with no preprinted amount.  The court of appeals pointed out that the name itself, “Special Assessment,” suggested that payment was mandatory.  The preprinting of the special assessment on its own line and as part of a subtotal indicated that it was required for membership.  “That implication was further reinforced by the various ‘VOLUNTARY CONTRIBUTIONS’ listed in a box found immediately next on the form, the presence of which indicated that the preprinted fees above that box were not voluntary.”
This was enough, but there was more!  The accompanying instructions had an “EXPLANATION” column and an “ACTION REQUIRED” column. The instructions for the special assessment fee explained: “An annual assessment is applied to all licensed health care psychologists who provide services in the health or mental health field or who supervise those who do.”  Then it listed categories of psychologists who “MUST PAY” the special assessment.  Then the “ACTION REQUIRED” column told members to “ *Pay $110 (the preprinted amount) unless you hold a full-time faculty position.”  Then the instructions listed six “SPECIAL ASSESSMENT EXEMPTIONS” who didn’t have to pay and could “cross off the amount.” This all strengthened the impression that everyone else couldn’t “cross off” the preprinted assessment fee and stay an APA member.  Also, the instructions for the “TOTAL AMOUNT PAYABLE TO APA” said that, if members did not calculate the total themselves, “the total of all preprinted dues and assessments will be charged to you.” This use of the default “cemented the conclusion that that assessment formed part of the minimum payment required for membership.”
The APA website worked similarly. In fact, the website allegedly did not allow members to pay their APA dues without paying the special assessment.
Defendants highlighted an instruction for line 2 of the dues statement (pertaining to amounts still owed from past years) which stated that “[b]asic dues are required for continuous membership.”  Since the same language didn’t appear in the special assessment instructions, they argued that any reasonable reader would’ve inferred that the special assessment was not “required for continuous membership.”  (There is a joke here about the APA obviously not listening to the behavioral psychologists.)  The court of appeals pointed out that the line 2 instructions wouldn’t be relevant to members without carryover balances, and anyway such a negative inference “would not begin to overcome the overwhelming indications to the contrary, particularly for purposes of resolving defendants’ motion to dismiss. For instance, a member might well have reasonably concluded that the emphatic ‘MUST PAY instruction for the special assessment was a shorthand equivalent of the ‘required for continuous membership’ language from the line 2 instructions.”
Defendants also argued that “MUST PAY” just meant a professional obligation, not a membership requirement.  Not on a motion to dismiss!  Nor would anything in the bylaws or rules have signalled that plaintiffs’ beliefs were unreasonable.  The bylaws authorized the APA to impose “basic Association dues to be paid annually by Members,” but didn’t specifically mention the special assessment.  The court didn’t see why members couldn’t reasonably have believed that the special assessment was merely a particular type of “dues,” since the term wasn’t defined in the bylaws and rules and was preprinted on the “Membership Dues Statement” as something members “MUST PAY.”  
“[P]laintiffs reasonably could have concluded that the meaning of the dues statement was clear, such that there was no reason to investigate further.” This wasn’t an arms’-length, adversarial business dealing but instead membership in “a reputable national professional organization.” “In that setting, there is no reason to conclude that D.C. courts would impose on a would-be member any heightened duty to investigate before relying on facially straightforward billing language.”
The court turned to the California statutory claims, where defendants fared better.  The district court concluded that DC law applied.  California has an obvious interest in protecting its residents from fraud.  However, the coordinate state law, D.C.’s Consumer Protection Procedures Act (CPPA), didn’t provide plaintiffs with a cause of action because they weren’t acting as “consumers” for purposes of the CPPA.  The CPPA requires that a plaintiff must “purchase, lease …, or receive consumer goods or services,” that is, goods or services “normally use[d] for personal, household, or family purposes.” Separately, the CPPA expressly provides that any “action … against a nonprofit organization shall not be based on membership in such organization, membership services, … or any other transaction, interaction, or dispute not arising from the purchase or sale of consumer goods or services in the ordinary course of business.” 
This was not a false conflict. DC didn’t just fail to provide a statutory cause of action.  A liability-exemption rule may further an interest in protecting potential defendants. “[T]he available evidence suggests that the D.C. Council acted specifically to shield nonprofit organizations from statutory liability for membership-related disputes.”  The Council revised the CPPA in 2007 to make clear that nonprofits were liable just like for-profits when they acted as “merchants,” but still explicitly barred claims relating to organizational membership. “The amendment’s legislative history indicates a concern with appropriately calibrating the level of nonprofit liability” in the interest of avoiding “unnecessary burdens that have little benefit but limit nonprofits’ effectiveness.”
Given the conflict, both jurisdictions had equally strong interests.  The other choice of law factors were not particularly helpful either.  The injury to California plaintiffs occurred in California, but the conduct causing the injury occurred in DC, where the APA was.  It wasn’t clear where the relationship between a national nonprofit organization and its members was “centered,” so overall the factors didn’t favor application of either jurisdiction’s law. Under DC law, then, ties go to the forum jurisdiction. Thus, the California law claims were dismissed, even though they wouldn’t have been under the same reasoning in California.
On remand, the plaintiffs could try again on negligent misrepresentation too.

Posted in california, consumer protection, http://schemas.google.com/blogger/2008/kind#post, unfairness | Leave a comment

trade dress must be visual; Octane Fitness applies to Lanham Act

Fair Wind Sailing, Inc. v. Dempster, Nos. 13-3305 & 14-1572, — F.3d – (3d Cir. Sept. 4, 2014)
Fair Wind, a sailing school, sued Virgin Island Sailing School (VISS) and its co-founder Scott Dempster, alleging trade dress infringement and unjust enrichment from VISS’s alleged copying of aspects of Fair Wind’s business model.  The court of appeals upheld the dismissal of the claims, but reversed the award of fees to the extent that the award covered the Lanham Act claim; the district court didn’t determine whether this case was “exceptional.”
The allegations: Fair Wind’s St. Thomas school uses only catamarans, and hired Larry Bouffard as a captain and sailing instructor with a noncompete clause covering 20 miles/2 years.  Bouffard was popular; he introduced Dempster to Fair Wind as a potential instructor and captain. Fair Wind took him on for a 2-week probationary period, was dissatisfied, and didn’t hire him.  Bouffard swiftly resigned and opened a directly competing school, in violation of his noncompete agreement.
Fair Wind alleged that VISS copied its school in several ways: (1) the use of 45-foot catamaran; (2) the same teaching curriculum and itineraries; (3) the same procedures for student feedback; (4) the same website marketing; (5) a picture of a catamaran belonging to Fair Wind on the VISS website; (6) “student testimonials” on the website from students who took classes with Dempster while he worked for Fair Wind; and (7) the website mentions Bouffard’s experience teaching “[o]ver the last year,” presumably in reference to his time teaching at Fair Wind.  (When thinking about fees, compare what the 7th Circuit said about the anticompetitive nature of suing a former employee for conduct that is actually legal.  Extraordinary?)
The district court found that Fair Wind failed to define its alleged trade dress, and that, to the extent that the features at issue could be trade dress, they weren’t alleged to be inherently distinctive or to have secondary meaning; moreover, the features were functional.  Nor did the complaint properly allege that VISS was enriched, for purposes of unjust enrichment.
The court of appeals first examined the trade dress claim.  Copying isn’t always barred; often it’s a good thing.  In an unregistered trade dress case, the plaintiff has the duty to “articulat[e] the specific elements which comprise its distinct dress.”  This ensures that the plaintiff isn’t seeking to protect an unprotectable style, theme or idea.  But even before assessing protectability, “a district court should scrutinize a plaintiff’s description of its trade dress to ensure itself that the plaintiff seeks protection of visual elements of its business.”  While any “thing” that dresses a good can be trade dress, it must “dress” the good.  “That is, the alleged trade dress must create some visual impression on consumers. Otherwise, there is simply no ‘dress’ to protect.” 
Comment: I understand what the court is trying to do, but the way it’s expressed it risks conflict with Qualitex’s condemnation of ontological distinctions/Two Pesos’ statement that trade dress “… involves the total image of a product and may include features such as size, shape, color or color combinations, texture, graphics, or even particular sales techniques.”  (If you track down the Two Pesos reference for “particular sales techniques,” however, it’s a case about protecting the Cabbage Patch Kids gimmick of including a “birth certificate” with each purchase.  I myself think that’s functional and suspect the case would come out differently today, but regardless it does still involve a technique that can be seen rather than, say, a sequencing of sales come-ons.)  

 Maybe the court means that smells and sounds can be trademarks, but they can’t be trade dress.  It might be better to say, instead of that trade dress must be visual, that it must be concrete or form a perceptible whole. And here I’ll speculate wildly: given standard human perception, it might be hard for us to unify a sound and a visual; when secondary meaning does develop in one, we may simply expect the other rather than require both in order to perceive an indicator of source–e.g., the NBC chimes and the NBC peacock, which travel together but are probably separate marks.  In any event, as it turns out, given how expansive our law is, explaining what’s wrong with Fair Wind’s claim is a bit difficult other than calling it an idea.

Fair Wind asserted trade dress in “the combination of its choice to solely employ catamaran vessels” and its “unique teaching curriculum, student testimonials, and registered domain name,” which “all combine to identify Fair Wind’s uniquely configured business to the general public.”  (The complaint didn’t actually allege confusing similarity of VISS’s domain name to that of Fair Wind.  Thus similarity in domain names couldn’t play a part in the court’s analysis, and wouldn’t alter the court’s conclusion about Fair Wind’s failure to plead a cognizable trade dress even if it had been properly pleaded.)
“By its own terms, … Fair Wind’s ‘trade dress’ is simply a hodgepodge of unconnected pieces of its business, which together do not comprise any sort of composite visual effect.”  Several of the claimed elements, such as the curriculum, weren’t clearly visual aspects at all.  Copying a business does not give rise to a trade dress claim.  In a footnote, the court stated that a curriculum could be part of a trade dress “if part of, for example, an overall look of a schoolhouse or a website, could not be part of a business’s trade dress” (citing a menu case).  But the complaint didn’t allege that Fair Wind’s curriculum created any kind of visual impression. “It is not even clear from the complaint that Fair Wind’s curriculum is something that can be seen.”
Even as to its website, the complaint didn’t explain what specific elements of Fair Wind’s website comprised a distinctive trade dress or allege that its site had any distinctive ornamental features. It didn’t allege any facts at all about the substance of its own website.  The complaint alleged that VISS’s website had “a picture of a Fair Wind catamaran, as well as student feedback mechanisms, curriculum, and itineraries identical to those used by Fair Wind.” But the fact that VISS copied “aspects of Fair Wind’s business” and put them on its own website said nothing about the content or look of Fair Wind’s website.  The complaint failed to give VISS adequate notice of the overall look Fair Wind wished to protect.
Anyway, even if Fair Wind had adequately alleged an overall design, its alleged “trade dress” was clearly functional.  “Student feedback procedures, catamarans, teaching itineraries, and curriculum all affect the quality of Fair Wind’s business. They play a critical role in the consumer demand for Fair Wind’s services, rather than merely identifying Fair Wind as the source of the sailing instruction.”  Fair Wind cited cases holding that functional elements can sometimes be combined into a nonfunctional trade dress.  Comment: These cases are shaky to begin with, but to the extent that the claimed elements aren’t integrated but are just parts of the business, it’s hard to imagine that this result would ever be right.  Indeed, the court said, “Fair Wind has not explained how the identified functional elements achieve a nonfunctional ‘composite tapestry of visual effects.’”  So here’s the interaction with the visual again.  Fair Wind didn’t allege a distinctive appearance at all.
Then the court of appeals upheld the dismissal of Fair Wind’s unjust enrichment claim; Fair Wind didn’t properly plead that VISS had been enriched. Although allegations that VISS “accrued additional profits by poaching Fair Wind’s proprietary information and trade secrets” might have been enough to satisfy Rule 8, Fair Wind didn’t even allege that.
The district court awarded attorneys’ fees to VISS without attempting to segregate which fees were accrued defending the federal claim, and it also didn’t make a finding that the territorial and federal law claims couldn’t be segregated.  It should have done so, since Lanham Act fees can only be awarded in “extraordinary” cases, while Virgin Islands law allowed the award regardless.  (The court declined to decide now whether, if the claims were inextricably intertwined, an award covering the whole shebang would be appropriate, but it expressed some skepticism.  Usually courts have to make some effort to segregate claims even if the division won’t be perfect, and the court didn’t want to encourage time entries to be obfuscated.)
VISS argued that the claims here were exceptional.  Previous Third Circuit case law required a district court to find that the losing party engaged in culpable conduct relating either to the substantive violation (obviously only for losing defendants) or to the conduct of the litigation, such as willfulness or bad faith. If so, it then had to assess exceptionality.
Octane Fitness, LLC v. Icon Health & Fitness, Inc., 134 S.Ct. 1749 (2014), changed the analysis for the Patent Acte.  Octane explained that “an ‘exceptional’ case is simply one that stands out from others with respect to the substantive strength of a party’s litigating position (considering both the governing law and the facts of the case) or the unreasonable manner in which the case was litigated.”  Thus, culpability isn’t necessarily required; an “exceptionally meritless” claim might suffice even without “bad faith, fraud, malice, [or] knowing infringement.” Octane also noted that the Lanham Act fee provision is “identical” to the patent law fee provision, sending a “clear message” that its rule also applied to the Lanham Act.
So, from now on, Octanegoverned the Lanham Act as well.  According to the Third Circuit: “[A] district court may find a case ‘exceptional,’ and therefore award fees to the prevailing party, when (a) there is an unusual discrepancy in the merits of the positions taken by the parties or (b) the losing party has litigated the case in an ‘unreasonable manner.’”  This is a case-by-case inquiry that considers the totality of the circumstances, with no culpability threshold although blameworthiness may well play a role. The district court should perform this inquiry on remand.

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Avis tries harder–to obscure extra fees

Schwartz v. Avis Rent A Car System, LLC, 2014 WL 4272018, No. 11–4052 (D.N.J. Aug. 28, 2014)
I’m blogging this case because of its discussion of the use of consumer perception experts in class actions, which seems to be on the upswing.  Schwartz sued on behalf of a class of Avis customers who were charged a $0.75 surcharge for earning frequent-flyer miles and other rewards through their participation in Avis’s Travel Partner Program. 
Schwartz made an online Avis reservation, and was prompted to enter his frequent flyer number to earn miles.  After his reservation was completed, he received an email confirmation containing an itemized list of estimated rental costs, which did not include any charge for earning frequent-flyer miles or rewards through the Program. It disclosed Base Rate, an Energy Recovery Fee, a Vehicle License Fee, a Customer Facility Fee, a Concession Recovery Fee, and Tax, as well as a charge for selecting GPS, and also said under the heading of Additional Fees that fees for the Gas Service Option weren’t included in the total and that “Optional equipment and coverages may be subject to taxes and fees that are not included in the estimated total.” Avis put a copy of the rental agreement in his car, which included a list of the same itemized charges, plus a $0.75 daily surcharge described as an “FTP SUR” charge. When he returned the car, Avis gave him a receipt that again listed all the charges for the rental, and a $0.75 charge described as “FTP–SR.”
Schwartz sought to certify a class bringing claims under the New Jersey Consumer Fraud Act (“NJCFA”) as well as breach of contract and breach of the covenant of good faith and fair dealing.
First, the court dealt with Avis’s motion to exclude Schwarz’s expert. This requires a preview of substance: Avis argued that Schwartz couldn’t show predominance because he couldn’t show that the disclosure of the surcharge was not knowable to a significant number of consumers or that, if the surcharge had been knowable, most class members wouldn’t have signed up for the frequent flyer program.  Schwartz attempted to satisfy both requirements by relying on Dr. Vicki Morwitz.  Avis didn’t contest her qualifications or the relevance of her opinions, but contended that those opinions were unreliable.
Dr. Morwitz concluded that during the relevant time periods, “virtually none” of Avis’s customers could have known that they were being charged a surcharge for earning frequent-flyer miles.  She examined documents containing the disclosure, data on visitors to Avis’s website, data from other airlines concerning how they distribute frequent-flyer miles, and scholarly literature.  Avis argued that she ought to have conducted a survey, but lack of a survey doesn’t automatically render an expert report inadmissible.  She used web traffic data to determine that, from January 2009 to June 2012, less than 1% of the customers who visited Avis’s website clicked on the surcharge information links.  Avis also pointed to Dr. Morwitz’s use of a study that concludes that 85% of customers do not examine supermarket receipts for accuracy. It argued that, because this study shows that 15% of supermarket customers do examine their receipts, her opinion was unreliable.  The court thought the study confirmed that only a minority examine their receipts, and didn’t see how that undermined her conclusion.
Avis also argued that Dr. Morwitz’s conclusion that most consumers would not understand that “FTP SUR” is shorthand for “Frequent Traveler Surcharge Program” was unreliable because the only way to know what consumers understood would be to look at empirical data or ask each consumer directly. But her conclusion was that this shorthand was an example of price obfuscation, “which means presenting price information in a manner that is confusing to consumers and designed not to be noticed or processed carefully,” and it was based on literature about this practice, not just on her subjective beliefs. At most, the absence of a specific survey went to weight, not admissiblity.  Avis also criticized her conclusion that documents provided after the rental had taken place were insufficient, arguing that most customers were repeat renters and therefore had numerous chances to learn about the surcharge.  But, since most consumers don’t examine their receipts, repeat renting wasn’t dispositive.
Then Avis turned to Dr. Morwitz’s critique of the website surcharge disclosures.  In one representative month, of the nearly 2.3 million visitors to Avis.com, only .007% clicked through to the page with information about the surcharge. Avis argued that some consumers might’ve visited the page already or known of the surcharge.  But this was speculation, and at best relevant to weight, not to admissibility.  Moreover, in opining that a reasonable consumer would have been confused by Avis’s labeling of the surcharge as a “tax” on its website, Dr. Morwitz relied on academic literature concerning the way consumers react to the word “tax.”  Avis argued that her opinion ignored additional means of disclosure, such as Avis ads in periodicals and disclosures on airline webpages, but that didn’t justify excluding her report.
Next, materiality: Dr. Morwitz concluded that “had Avis’s frequent-flyer surcharge been knowable to consumers, only an insignificant number of them would likely have purchased these miles and have paid Avis’s surcharge anyway.” She relied on “(i) academic literature that demonstrates that consumers enjoy receiving products that are offered for free, (ii) her independent analysis that verifies that the vast majority of frequent-flyer miles that consumers can obtain are available without a surcharge or fee, and (iii) academic literature that suggests that consumers are less likely to buy products when these products cost more than what consumers expect them to cost.”  Again, Avis said she should have conducted a specific survey, but reliance on scholarly literature and data from other airlines was acceptable.  The court specifically noted that this wasn’t a Lanham Act implicit falsity case, and thus a survey wasn’t required.
Avis relied on a survey conducted by its expert, Dr. Ravi Dhar, concluding that roughly the same number of respondents opt for frequent flyer miles whether the surcharge is disclosed (96.7% of respondents) or not (97.5% of respondents).  Disagreement doesn’t justify exclusion.
The court then granted Schwartz’s certification motion, finding commonality because Avis’s allegedly deceptive conduct was common towards all the class. “This Court is satisfied that Plaintiff will be able to prove this element using common evidence given the fact that Avis entered into a standard form contract with millions of customers over the class period and that the surcharge information was presented in similar manner to most Avis customers for that period.”  Ascertainable loss could be shown from Avis’s transaction data.
What about causation, required by the NJCFA?  When the alleged unlawful conduct is a “knowing omission,” a court must find:
[E]ither (1) that the alleged [omissions] were not knowable to a significant number of potential class members before they purchased … [the product], or (2) that, even if the [omissions] were knowable, that class members were nonetheless relatively uniform in their decision-making, which would indicate that, at most, only an insignificant number of class members actually knew of the alleged [omissions] and purchased … [the product] at the price they did anyway.
Avis argued that the surcharge information was knowable, citing several ways in which the surcharge was disclosed and arguing that, given all these sources, a significant number of consumers must have known.  “This is unpersuasive, especially considering that all of the rentals in question were done exclusively through Avis’s website.” Nor did Avis present expert evidence of its own.  The court concluded that the surcharge was not “knowable.” 
Avis’s links to disclosures weren’t conspicuously presented.  For example, from 2005 to January 2009, the surcharge was disclosed through a web link “that appeared on the bottom of the web page on which members of Avis’s Preferred Service Program … would enter their profile information, information regarding their membership in any relevant frequent travel programs, and their travel preferences.” As Dr. Morwitz noted, almost no one clicked through to this link—in one month, 165 people out of nearly 2.3 million.  Plus, the link was presented “far from webpages where Avis list[ed] other rental-car-cost information[.]” Studies show that consumers have difficulty determining price when companies “make finding price information complicated, difficult, or confusing.” 
Avis then moved the link to the disclosure to “a webpage originating under the major heading ‘Cars and Services.’” To find the link, a customer would have had to click on “Cars and Services,” then “Miles & Points/Partners,” then “Airlines,” and then choose an airline. At that point, a link titled “Click here for Frequent Traveler Tax/Surcharge Information” was located near the bottom of the page.  Dr. Morwitz concluded that forcing the consumer to start the search for this information under “Cars and Services,” a fairly unrelated topic, wouldn’t work.  Again, during this period, virtually nobody clicked through.  Even if a consumer did get to the last page, the link title, “Frequent Traveler Tax,” was confusing and wouldn’t lead people to think that it discloses a surcharge for frequent flyer miles. Academic literature shows that people distinguish a “tax” from a “surcharge.”
Avis moved the link again, to he page for “step 4 of the online reservation process.” The link was titled “Help?” and was located in the section of the page where customers could enter their flight information.  (This doesn’t comply with the FTC’s advice on disclosure, which is to tell consumers what the important information is.)  If consumers did click, they’d be sent to a different page with a link titled “Frequent–Flyer Tax Recovery/Surcharge.” But again, virtually no one did click.
Defendants’ expert criticized Dr. Morwitz for not using “empirical” evidence, by which he means a survey, but he didn’t present empirical evidence of his own.  His conclusion that consumers would likely have differed in their awareness of the surcharge, because it was disclosed in different ways, was without support.  He also criticized her for failure to take into account that renters might be repeat customers who already knew of the surcharge.  But she did take this into account, and relied on studies that show that “the more often a consumer visits the same website, the less time this consumer spends on that website.” Repeat renters were thus less likely to deviate from the pages that they needed to visit in order to make a car rental, so if they missed it the first time they’d never learn.
The court concluded that the surcharge information was unknowable.  The rental documents didn’t disclose the surcharge before Schwartz finalized the rental, and anyway it was listed under the code “FTP SUR” and “FTP–SR.” Nor did print ads that mentioned the surcharge in the fine print help, especially since Avis didn’t provide evidence about where these ads were published or how broadly. While Avis argued that members of the putative class could have discovered the surcharge by visiting their Travel partners’ webpages, those pages only said that a surcharge “may” apply, not “will apply.”
Finally, Avis argued that Schwartz should’ve known about the surcharge because charging for frequent-flyer miles is common knowledge. But “consumers do not need to pay a fee to obtain frequent-flyer miles from the airlines themselves.” Based on airline data on frequent flyer miles earned from various sources, Dr. Morwitz concluded that, between 2005 and 2012, over 91% of the frequent-flyer miles made available by airlines were earned “for no additional cost.” While most credit card companies that offer miles charge a fee and other car rental companies charge similar surcharges, that doesn’t show that “charging for frequent-flyer miles is common knowledge.”  (If anything, it shows that other providers should worry some.)
Given unknowability, nothing further was required to show commonality. The court similarly agreed that the common law contract claims could be proven with common evidence because they arise out of a uniform contract.  The court had previously rejected the argument that each individual class member would have to show individual causation and damages and didn’t change its mind now.
A class action would also be superior.  Avis argued that Schwartz’s trial plan, which proposed to focus in the first stage on Avis’s conduct, conflicted with circuit precedent, and later stages improperly relied on aggregate or classwide damages models in lieu of proving individual harm.  But the Third Circuit hasn’t rejected a presumption of causation when a defendant omitted material information that plaintiffs couldn’t have known and made uniform statements.  Plus, Schwartz wasn’t attempting to use an aggregate or classwide model; he was just proposing to add up Avis’s data about how many people paid the surcharge per day. Anyway, given the difficulties of proceeding withouta class action, these arguments didn’t matter.

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Wells Fargo can’t show irreparable harm from lost control of goodwill

A great example of why trademark owners are nervous about facing eBay.
Wells Fargo and Co. v. ABD Insurance and Financial Services, Inc., 2014 WL 4312021, No. C 12–3856  (N.D. Cal. Aug. 28, 2014)
The district court previously denied Wells Fargo’s motion for preliminary injunction against ABD (since Wells Fargo absorbed another entity previously known as ABD, and then a bunch of former-ABD employees left to form new ABD) on the ground that Wells Fargo had probably abandoned the mark.  The Ninth Circuit reversed, finding that Wells Fargo continued to use the mark in customer presentations and solicitations.  Wells Fargo renewed its motion on remand, and this time the district court found likely success on the merits but no irreparable harm as per Herb Reed.
First, some housekeeping: the court denied a motion to exclude the report of one of ABD’s experts, who conducted a survey.  Wells Fargo made a number of meritorious arguments, the key one being that the survey improperly focused on the likelihood of confusion between the “ABD” brand and the “Wells Fargo” brand, instead of focusing on the likelihood of confusion between the two different uses of the “ABD” mark—one by ABD, and one by Wells Fargo. Plus, ABD didn’t adequately establish that the survey participants were, as claimed, “corporate executives that purchase or have influence over the purchase of corporate insurance or employee benefits plans for their company.” The survey expert apparently “relied on unverified self-reports from the participants regarding their role in purchasing corporate insurance or benefit plans, and given that survey participants were offered certain incentives for participating, the court finds reason to doubt the veracity of those self-reports.”  However, this went to weight rather than to admissibility.
Turning to the renewed motion for preliminary injunction, the court first found that the Ninth Circuit’s ruling on abandonment was dispositive, because it had found that “Wells Fargo continued its bona fide use of the mark in the ordinary course of business,” “most notably in customer presentations and solicitations.” This was in essence a finding of fact, and, because even a “single instance of use is sufficient against a claim of abandonment of a mark if such use is made in good faith,” the Ninth Circuit’s finding precluded an abandonment defense. [Only at the preliminary injunction stage? A jury usually finds facts. Or did the Ninth Circuit grant summary judgment on this point?]
Likely confusion: the ABD mark was conceptually strong and had “a ton of brand equity,” per the ABD defendants themselves.  While Wells Fargo did very little to maintain that, failing to promote the brand and merging the ABD company into Wells Fargo, “that non-maintenance of the mark did not completely deteriorate its commercial strength.”  Plus, the parties competed to offer the same services, and the similarity was high taking as the comparison “the mark of the ABD company purchased by Wells Fargo, and the mark used by the ABD defendants.”  Similar marketing channels also favored Wells Fargo, though the defendants contested the weight to be given to this.
However, “outside of the period immediately following ABD’s launch, Wells Fargo has failed to show any examples of confusion among the consumers of the insurance products both companies provide.” Wells Fargo argued that a March 8, 2014 email to defendants from a “potential client” asking “I am curious—are you part of the old ABD that merged with Wells or Woodruf—I can’t remember and then exited[?]”  ABD argued that this was from an accounting consultant, not a client (and anyway, it evinces an ability to make a distinction, not confusion).  Wells Fargo also pointed to an incident in June 2014, when “an insurer providing the workers’ compensation coverage for one of Wells Fargo’s accounts refused to provide loss information to Wells Fargo because the insurer’s records listed ABD as the broker of record.” But this wasn’t consumer confusion either. 
The Ninth Circuit had reversed in part because “a motion for preliminary injunction normally occurs early in litigation,” and “at that point parties rarely have amassed significant evidence of actual confusion.” But this was an atypical case, including its pendency for over two years and the fact that Wells Fargo “issued subpoenas to over 150 of the ABD defendants’ clients, resulting in over 28,000 documents produced through discovery.”  Wells Fargo had ample opportunity to find confusion; given that all confusion occurred in July-August 2012 and that ABD took measures to remedy it, the court found that the actual confusion factor favored ABD.
But that’s just one of the factors.  The degree of care also favored ABD: “The evidence shows that defendants’ customers are highly sophisticated, and made purchasing decisions based on their relationships with individual brokers, not based solely on the name ‘ABD.’” For example, when a Wells Fargo customer (a VP at Pixar) learned that a Wells Fargo broker left to join a new company, she sent an unsolicited email to his personal email address, explaining that she had learned of his departure and would “love to talk with [him] to hear about the new organization” and his “interest in remaining a consultant to Pixar.” She made clear that Pixar “value[d]” him and another broker who left to join ABD “much more as individuals than as Wells Fargo employees.”  Defendants provided declarations from two other customers explaining that they moved their business to ABD based on the individuals involved, not on the name.  This factor favored defendants.
However, intent favored Wells Fargo, in that ABD “chose the mark to signal some sort of link with the original ABD company.” Likely expansion of product lines is a factor designed to apply when there’s not already direct competition; it was neutral.
The court found that Wells Fargo had shown likely confusion despite the lack of actual confusion and the high degree of care exercised by purchasers.  “[T]he fact that the marks and the goods are identical—not just similar—combined with defendants’ intent in selecting the mark, tip the balance towards Wells Fargo.”
Because of this finding, the court didn’t spend much time on Wells Fargo’s false affiliation claim (which the court said was “similar to a trademark infringement claim, but does not require proof of a valid trademark,” language that I’m sure will never come back to haunt legitimate competition).  As for false advertising, the court assumed that ABD’s statements about the “relaunch” of ABD were false statements of fact.  The court didn’t find any actual deception, but given its finding of likely confusion it also found “a tendency to deceive.” But Wells Fargo provided no evidence of materiality, given the sophistication of the customers and their reliance on relationships with individual brokers. Thus, Wells Fargo didn’t show likely success on the merits of its false advertising claim. (Another reason we need materiality for trademark.)
But it wasn’t over.  In its order remanding the case, the court of appeals quoted Herb Reed, holding that “[e]vidence of loss of control over business reputation and damage to goodwill could constitute irreparable harm.” So, what constitutes “evidence”?  The Herb Reed court found that the district court improperly relied on “unsupported and conclusory statements regarding harm” in granting the injunction, and that its analysis was “cursory and conclusory, rather than being grounded in any evidence or showing.”  While evidence of loss of control over reputation and damage to goodwill could be enough, the district court’s ruling there was “grounded in platitudes rather than evidence.”  The closest evidence in the record was “an email from a potential customer complaining to [defendant’s] booking agent that the customer wanted Herb Reed’s band rather than another tribute band.” But the Ninth Circuit found that such evidence “simply underscores customer confusion, not irreparable harm.”
Here, Wells Fargo’s arguments were the same as those rejected in Herb Reed.  It submitted a declaration from Krista Holt purporting to provide evidence of irreparable harm.  That declaration stated that “it would be difficult to fully capture the amount of economic damages caused by the defendants in this case.” It further stated that “[b]y attempting to subvert the ABD brand for its own purposes, the defendants are diminishing the value that this brand conveys to Wells Fargo.” Moreover, the declaration continued, “[t]he association Wells Fargo forged with this valuable mark has been undermined by the existence of a competing company with the same name and will likely cause severe and irreversible damage to the consumer perception of the ABD mark and, by extension, to Wells Fargo.” ABD’s description of itself as the reincarnation of the former ABD, Holt said, “devalues the Wells Fargo ABD mark and makes it seem inauthentic.” And Holt said that defendants’ use of the ABD name “does not just attempt to associate the defendants with the valuable ABD brand, but taints Wells Fargo’s association with the mark.” “Through promoting itself as the ‘authentic’ ABD, the defendants have disassociated the mark from its rightful owner, which directly diminishes the trademark’s value to Wells Fargo.” Finally, the declaration says, “defendants weakened the association of the [ABD] mark to Wells Fargo, diminishing the value of the brand and making it less instructive to potential clients who rely on Wells Fargo’s reputation for quality service.”
My reaction: that’s a lot of sentences that say the same thing.  The court agreed.  First, an expert witness can’t give a legal conclusion, so Holt’s opinion on the ultimate issue of irreparable harm was inadmissible.  The rest of her statements about harm to Wells Fargo’s brand, reputation, and goodwill were the type of “unsupported and conclusory statements regarding harm” rejected in Herb Reed. Saying without evidence that ABD’s actions have “diminished,” “undermined,” “devalue[d],” and “taint[ed]” Wells Fargo’s association with the ABD brand was not enough:
In order to establish harm to its reputation or its goodwill, Wells Fargo must do more than simply submit a declaration insisting that its reputation and goodwill have been harmed. Ms. Holt’s assertions would apply in any case where a trademark holder had established a likelihood of success on a claim of infringement, and thus, do not constitute the type of evidence required by Herb Reed. The Herb Reed court acknowledged that it may be difficult for parties to obtain such evidence at the preliminary injunction stage of the case, which is why it made clear that “the rules of evidence do not apply strictly to preliminary injunction proceedings.” However, even under this relaxed evidentiary burden, Wells Fargo offers no evidence of any harm to its reputation, brand, or goodwill, and instead offers only “platitudes” of the type rejected in Herb Reed.
Herb Reedspecifically rejected a presumption of irreparable harm based on a strong case of infringement.  But “[i]f the court were to accept Wells Fargo’s conclusory assertions of harm to its reputation and goodwill, it would effectively re-insert that now-rejected presumption of irreparable harm. A plaintiff in a trademark infringement case cannot obtain an injunction simply by showing a likelihood of success on the merits of its claim, and then asserting (without evidence) that the alleged infringement ‘devalues’ and ‘taints’ the mark.”  Such a process would collapse likely success and irreparable harm, and would have the “practical effect” of resurrecting the presumption of irreparable harm.
Wells Fargo said it wasn’t seeking an automatic finding of irreparable harm, but proved unable to explain why its arguments wouldn’t always apply any time a plaintiff established likely confusion.  The court presented counsel with the proposition that, if there’s likely confusion, the trademark owner has “lost control” of the mark, and asked whether proof of lost control was sufficient to establish damage to goodwill.  Wells Fargo’s counsel said yes. Herb Reedrequires more: “evidence that the loss of control is likely to cause harm to the trademark holder” (emphasis added).
Wells Fargo also argued that it had lost  “scores of customers representing millions of dollars in lost revenue,” but didn’t show any connection between that lost business and defendants’ use of the ABD name. Defendants’ submissions showed customers who understood quite well what had happened—people who used to work for Wells Fargo moved to ABD.  This wasn’t dispositive; if Wells Fargo had found even one customer who had switched under the mistaken impression that ABD was associated with Wells Fargo (a weird proposition for an actual switch of an ongoing relationship), that would show harm even if many other customers weren’t confused.  But 150 subpoenas later, Wells Fargo hadn’t come up with such evidence.  Irreparable harm may be hard to show, but that doesn’t relieve Wells Fargo entirely of its burden to do so.  Anyway, expert testimony could quantify money damages, making them reparable.
Holt’s declaration also said that ABD’s use of the mark contributed to the loss of its brokers, causing a loss of Wells Fargo’s investment in its staff and forcing it to hire new brokers.  But Wells Fargo presented no evidence that ABD’s use of the ABD mark caused the brokers to leave Wells Fargo. Such costs were compensable by money damages anyway.

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