Federal Trade Comm’n v. Uber Technol., Inc., 2026 WL 976077,
No. 25-cv-03477-JST (N.D. Cal. Apr. 10, 2026)
Since November 2021, Uber has offered a subscription plan
called Uber One, typically $9.99 a month or $96 annually with automatic
charging and renewal. The Uber One subscription promises a “$0 Delivery Fee on
eligible food, groceries, and more,” other benefits, and the option to
“[c]ancel anytime without fees or penalties.” Other marketing claims include
that consumers in the United States “[s]ave $25 every month” on average. “Uber
uses consumers’ payment information to charge for Uber One, for which some consumers
report they never signed up and have no idea why they were charged.”
The FTC alleged that members seeking to cancel their Uber
One subscriptions must “take at least 12 to 32 actions,” including sometimes
“calling [Uber’s] customer support to cancel, where they experience long wait
times and significant delays.”
After navigating through several
different screens in the app, consumers encounter a button called “End
membership.” Members who click the button must answer a survey about why they
seek to cancel, with follow-up questions that vary according to their stated
reason. Throughout the process, the button to continue towards cancellation is
black with gray or white font (in contrast to the button for keeping Uber One,
which is white), and its position relative to other options changes,
potentially misleading consumers who might tap the same position on the screen
in an unsuccessful attempt to continue cancellation.
“For a significant part of the relevant time period, [the]
End Membership button was not visible to any consumers in the final 48 hours of
their billing cycle.” Even when they could see it, the app made it more
difficult for them to cancel, offering a screen stating that they can keep
their memberships active in exchange for savings of “$25 each month.” “[M]any”
consumers who tried to decline were looped back to a cancellation survey even
when they pressed the button that should have worked and didn’t succeed in
cancelling.
The $25 savings screen, presented to consumers attempting to
cancel within 48 hours of a new billing period, notifies consumers that their
“next scheduled payment may be in process” and directs them to contact support.
The FTC alleged that, “[i]n fact, Uber always charged consumers before the
supposed billing date and never processed cancellations concluded via the
in-app cancellation flow in the final 48-hour window.”
Moreover, “Uber did not provide any contact information for
‘support’ or give any guidance on where to navigate within the app to find
‘support’ for the vast majority of the relevant time period, and only offered
the information after receiving notice of the FTC’s investigation.”
Finding where to contact “support”
in the app requires navigating to and scrolling to the bottom of several more
screens. Members must navigate to a support page, enter a complaint, and then
re-navigate to the same page from an earlier screen to view the chat window
through which a customer service representative may respond to the cancellation
request. However, “even consumers who have found their way to the cancellation
support queue have often been unable to promptly cancel or avoid being charged
due to excessively long hold times: consumers often report waiting hours or up
to a full day to receive a response from Uber, and that they were already
billed for the next payment in the interim.” For consumers who reach customer
service and cancel during this 48-hour window, Uber confirms cancellation and
states that the consumer will not be charged after cancelling, but in fact,
Uber always charges these users for one additional month.
Enact click-to-cancel now!
Also, while some materials note that cancellation is “with
no additional fees” or “without fees or penalties,” elsewhere Uber discloses in
fine print that members must cancel up to 48 hours before the membership
renewal date “[t]o avoid charges.”
The FTC sued, along with 22 states, alleging violations of Section
5(a) of the Federal Trade Commission Act, 15 U.S.C. § 45(a), and numerous state
laws; violation of the Restore Online Shoppers’ Confidence Act, including
failure to provide disclosures of required terms and failure to obtain express
informed consent before charges, and failure to provide simple mechanisms for
stopping recurring charges. The court mostly upheld the federal claims but
wanted more detail on the state law claims, dismissing them without prejudice.
FTC Act: First, the court didn’t resolve whether Rule 9(b)
applied because even if it did, the FTC pled with sufficient particularity.
The FTC alleged that Uber’s representation “that consumers
may cancel their subscription services at any time with no additional fees” was
false because cancellation within 48 hours of the next billing period causes
consumers to incur “additional fees” of $9.99 a month or $96 a year. That is, “Uber
forces consumers who wish to cancel their subscription to resubscribe for a
billing period that has not yet begun and whose benefits they have not yet
begun to enjoy. Plaintiff’s theory that advance payment for a subscription that
is no longer desired constitutes an ‘additional fee’ is intuitively colorable
and Uber provides no authority to the contrary.”
That Uber occasionally, in fine print, warns consumers to
cancel before the final 48 hours of the billing period didn’t prevent
misleadingness. First, those disclaimers didn’t appear until, at the earliest, the
checkout screen for Uber One; earlier in the enrollment flow Uber promises not
to charge “additional fees” at cancellation. And fine-print 48-hour-window
disclosure was plausibly insufficient to alter the “net impression” created by
Uber’s statements that no additional fees are charged. This was additionally
supported by allegations that, for trial period subscriptions, Uber bills
consumers before the stated billing date—the end of the trial period; that some
consumers who were told their subscriptions had been cancelled continued to
receive charges for additional months; and that the 48-hour window is expressed
in hours, but the billing “date” isn’t, “obfuscating the cutoff for consumers
to cancel without incurring a fee.”
However, the FTC didn’t entirely allege the falsity of the
claim that Uber One members would “save $25 every month” even though many
members do not do so. It was not sufficient that “Uber’s savings claim assumes
that the subscription is free; the purported savings does not subtract any
costs.” The complaint didn’t allege that $25 was not in fact the average
savings enjoyed by Uber One members, even though it alleged several categories
of members whose savings fall significantly below $25 a month. And one of the
savings representations in the cancellation flow used “could,” which “communicates
a possible but uncertain outcome,” along with clarifying that “[e]stimated
savings do not include membership price.”
The FTC alleged that the $25 savings representation in the
enrollment flow was misleading because it didn’t account for the cost of the
subscription and didn’t disclose that; the enrollment flow was plausibly more
significant than the cancellation flow. “Because it is possible that reasonable
consumers would assume that projected savings account for the subscription cost
and Uber has not shown otherwise, the Court will not dismiss this claim.”
The FTC also failed to plausibly allege the
falsity/misleadingness of the claim that Uber One members receive “$0 delivery
fees.” Uber plainly advertised $0 delivery fees on eligible orders. True,
it was apparently “somewhat difficult to ascertain” which orders are in fact
“eligible,” requiring a geographic radius, a participating store, and an order
minimum that might vary based on the storefront, but “eligible” was “a clear
qualifier signaling that only orders meeting certain criteria will qualify for
$0 delivery fees. Even if a reasonable consumer may not know which orders will
qualify, no reasonable consumer would assume that all orders do so.” Unless no
orders were deemed “eligible,” that’s not deceptive.
ROSCA: ROSCA applies to “transaction[s] effected on the
Internet through a negative option feature.” A “[n]egative option feature” is “a
provision under which the customer’s silence or failure to take an affirmative
action to reject goods or services or to cancel the agreement is interpreted by
the seller as acceptance of the offer.” Uber’s briefing omitted the key phrase “or
to cancel the agreement” in quoting the law, damaging its credibility and
refuting its argument that ROSCA didn’t apply because users do not sign up
for Uber One through silence or failure to take action.
The complaint alleged that a number of consumers were
enrolled in Uber One without their knowledge or consent, which would “unquestionably”
constitute a negative option feature.
But even for the others, the ROSCA violations were
plausible. The negative option feature arose after sign-up, when consumers in
free trials were “automatically enrolled in and charged for an Uber One
subscription’ before the end of their free trial period.” There was also
automatic renewal by default, a “textbook example of a negative option
feature.” “Indeed, a free-to-pay conversion like Uber’s is explicitly
identified in ROSCA as employing a negative option feature.”
It was plausible that Uber violated ROSCA by “fail[ing] to
clearly and conspicuously disclose before obtaining consumers’ billing
information all material transaction terms,” including (1) the recurring nature
of Uber One; (2) the “true benefits and savings of an Uber subscription,” (3)
the timing of charges; and (4) the method of cancellation.
ROSCA requires disclosure of “all material terms of the
transaction before obtaining the consumer’s billing information.” But, in all
or nearly all cases, consumers sign up for Uber One after providing billing
information to use Uber for a single ride or delivery. The FTC’s argument that
there was a per se violation of ROSCA in the timing of the disclosures,
regardless of their sufficiency, was plausible. Even if companies can give
consumers the option to autofill billing information on file, “ROSCA requires
that consumers be given that choice after the disclosures.” In the current
purchase flow, the terms show on the same screen that says Uber will charge
their preexisting payment method. “Consumers consent to the use of that billing
information only in the limited sense that they decline to select the ‘switch’
option to input different billing information.” The result here “might be
different if Uber were to give consumers the option to autofill their existing
payment information or otherwise affirmatively opt-in to its use.”
Failure to disclose material terms: Although each enrollment
method had some kind of notice that Uber One members will incur recurring
monthly charges, the FTC alleged that these notices are “in much smaller,
lighter, and less prominent font than any other claims on” the same screens.
ROSCA requires clear and conspicuous disclosures based both on “visual aspects”
of the purported disclosure and the “context” of the transaction. The claim was
plausible given the font, and the court was also sympathetic to the FTC’s
argument that the “context” of the transaction weighs against the clarity and
conspicuousness of the disclosures “because many plaintiffs are enrolled via
unsolicited push notifications, pop-ups, and advertisements that appear when
they are trying to secure a ride or place a delivery. Courts have observed that
consumers do not expect to be enrolled in a subscription when making a one-time
purchase, and therefore have little reason to look for fine print notifying
them of the subscription.”
Some marketing materials also apparently “obfuscate[d] Uber
One’s nature as a recurring subscription service.” E.g., “Love Uber One? Get
50% off 1 year / Save on your Uber One membership” “could mislead a consumer
into believing they are already subscribed to Uber One and are merely being
offered the chance to continue using Uber at a lower rate.” So too when the app
directed a consumer attempting to book a ride to a popup asking them to sign up
for Uber One or to “cancel”: “a consumer might believe they must sign up for
Uber One or risk cancelling the ride request.”
It was also plausible that Uber failed to clearly and
conspicuously disclose the timing of subscription fee charges. Its disclosures were
(1) in fine print and (2) plausibly inaccurate, because, as Uber admitted, it
charges consumers 48 hours prior to the stated billing date. Thus, “Uber’s
disclosure of such dates is not only unhelpful but actively deceptive.” The
court also found the timing disclosures “potentially difficult to read given
the small size of a smartphone screen.”
And it was plausible that Uber failed to disclose the
separate and more onerous method of cancellation consumers seeking to cancel
their subscriptions within 48 hours of their renewal date had to use. Uber
argued that it always said that users should cancel “in the app.” But, the
court noted, “in the app” “provides little guidance given how thoroughly the
cancellation button is buried within the app.” Also, “users within the 48-hour
window actually cannot cancel within the app, but must instead contact customer
service (although that process can be initiated through the app).” “Thus,
Uber’s only purported attempt to disclose the cancellation method does not in
fact tell users how to cancel.”
The FTC further alleged that Uber didn’t disclose the true
benefits and savings: “save $25” could be misleading “insofar as a reasonable
consumer believes it to include the subscription price.”
ROSCA also requires that a seller obtain a consumer’s
“express informed consent” before charging the consumer. A consumer provides
express informed consent if “(1) the website provides reasonably conspicuous
notice of the terms to which the consumer will be bound; and (2) the consumer
takes some action, such as clicking a button or checking a box, that
unambiguously manifests his or her assent to those terms.”
The complaint alleged that some consumers who were charged
never signed up at all, and that “others took action to revoke their consent
and were charged again anyway, either because of the unreasonably long wait
times in the support chat queue or despite the fact that they appeared to have
successfully cancelled their subscription.” The FTC wasn’t required to
affirmatively plead the precise number of consumers affected by each issue. And
Uber’s alleged failure to sufficiently disclose material information would also
defeat informed consent. In addition, the FTC alleged that consumers consented
to free trial terms under which they will not be charged until the trial ended,
only to be charged before that time.
The FTC wasn’t seeking civil penalties under the FTC Act,
only under ROSCA, and that’s ok. “[B]efore commencing” any civil action seeking
civil penalties, the FTC must provide written notification to and undertake
consultation with the Attorney General. Although the complaint didn’t allege
that this consultation had occurred, it wasn’t required to plead that; a
presumption of regularity applied. (FWIW, though the DOJ has lost the benefit of that presumption, my guess is that the FTC lawyers knew what they were doing.) “If Uber believes that the FTC has failed to
comply with [this requirement], it can seek that information during discovery.”
Uber also argued that the plaintiffs failed to plead the
requisite knowledge under ROSCA or state statutes, but they did. Under ROSCA,
“a business can be liable only if it either knew that the act was unlawful or
if it should have known the act was unlawful.”
The allegations were sufficient, including the existence of “more
than a dozen actions against other companies under the FTC Act and ROSCA,
including for failing to have simple cancellation mechanisms and charging
consumers without authorization,” “a public outpouring of complaints about
unauthorized charges and difficulty cancelling Uber’s subscription services,”;
internal testing conducted by Uber reflecting significant customer confusion
regarding the cancellation process; “employee discussions of the problems with
Uber’s disclosures,”; and even Uber’s “receipt of a letter from the FTC in
September 2024 probing about Uber’s subscription programs, including enrollment
and cancellation mechanisms and compliance with ROSCA.” Uber didn’t provide an
interpretation of the statute and then explain why its conduct complied with
that interpretation or otherwise defeat the plausibility of its knowledge.
The state plaintiffs had Article III standing for some
claims, but needed more specific description of the elements of the state law
claims.
“When a state sues to vindicate its own direct sovereign or
proprietary interests, it need only meet Article III’s standing requirements.” When
they assert parens patriae standing, they must also “[1] ‘allege injury to a
sufficiently substantial segment of its population,’ [2] ‘articulate an
interest apart from the interests of particular private parties,’ and
‘express[es] a quasi-sovereign interest.’ ”
Uber’s alleged violations of the FTC Act, ROSCA, and state
statutes didn’t itself interfere with states’ sovereign “power to create and
enforce a legal code.” But states also have a sovereign interest “in protecting
their marketplaces” from deceptive practices, because “[f]raudulent market
conduct has the capacity to degrade faith in the state, chill economic
activity, and deter participation in the market.” The complaint sufficiently
alleged the latter harm, describing “a public outpouring of complaints” and
“significant customer confusion” and explaining that “[c]onsumer confidence is
essential to the growth of online commerce” and that “the Internet must provide
consumers with clear, accurate information.”
For parens patriae standing, one “helpful indication” was whether
the injury to citizens “is one that the State, if it could, would likely
attempt to address through its sovereign lawmaking powers.” Given that the
plaintiff states “have in fact addressed the alleged injury by enacting the
consumer protection statutes under which they sue,” they had an interest in the
economic well-being of state citizenry, apart from private parties. But it was
disputed whether they alleged injury to sufficiently substantial segments of
their populations. Allegations that Uber has enrolled more than 28.7 million
consumers into Uber One subscriptions weren’t enough without knowing how many
lived in the plaintiff states. Thus, they failed to allege parens patriae
standing.
Still, they had authority to sue, and to sue in federal
court. But the relevant counts didn’t plead the elements of any state law
claim. “A cursory listing of [several] states’ statutes is insufficient to
satisfy Twombly and Iqbal’s pleading requirements.”
from Blogger https://tushnet.blogspot.com/2026/04/ftc-mostly-succeeds-in-avoiding.html






